We accept PayPal, Visa, MasterCard, Afterpay etc.

Orders are dispatched within 1-2 business days. If you need to change or cancel an order after it's begun processing, we'll do our best to accommodate your request. Contact our customer support for assistance at order@avonest.com.au.

If you forgot to apply a discount code, please contact our customer support team for help at order@avonest.com.au.

shipping costs may apply. Please check our shipping policy for details.

Once your order is dispatched, we will send you a tracking number. You can track your order through the link here.

If you need to return or exchange an item, please initiate the process via our customer support or directly through your account dashboard.

Returns from urban areas are free. Simply contact our customer support to initiate a return, and we will handle the shipping. However, customers in remote areas are responsible for covering their own shipping costs for returns. Please contact our customer support to start the return process, and follow the instructions provided for shipping the item back to our warehouse. 

For all returns, items must be in their original condition. Detailed return instructions are available on our website or can be provided by our customer support team. If you need assistance, we're here to help at every step. Refunds are processed upon receipt and inspection of the return. It can take several days for the refunded amount to appear in your account.

If your product arrives damaged or defective, please contact our Quality Assurance Team immediately at order@avonest.com.au. We aim to resolve issues swiftly and satisfactorily.

Visit our website for detailed video instructions on how to assemble your products.